Frequently Asked Questions

Everything you need to know about your next luxury timepiece acquisition.

Are all watches sold on TeddyBaldassarre.com authentic?

Yes, we are an authorized dealer for every brand we carry. Each timepiece is 100% authentic, brand new, and comes with the full manufacturer warranty.

What is your return policy for watches?

We offer a 7-day return policy for a full refund, provided the watch is in its original, unworn condition with all stickers, tags, and packaging intact.

Do you offer international shipping?

Yes, we ship to most countries worldwide via insured express couriers. Please note that international customers are responsible for any applicable customs duties and taxes.

How long does shipping take within the United States?

Orders are typically processed within 1-2 business days. Once shipped via our insured carrier, delivery usually takes 2-5 business days depending on your location.

Does my watch come with a warranty?

Every watch purchased through our store includes the official manufacturer's warranty, which we activate at the time of purchase to ensure you are fully covered.

Can I trade in my watch toward a new purchase?

Currently, we focus on the sale of new timepieces from authorized brands and do not offer a trade-in or pre-owned purchase program.